Privacy Policy

Oak & Ink respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Information We May Collect

When you browse our website, place an order, contact us, or otherwise interact with Oak & Ink, we may process information such as:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Products purchased
• Delivery and pickup information
• Communications you send to us
• Technical information relating to your interaction with our website where applicable

Payment Information

Our checkout and payment services are provided using Shopify and its supported payment infrastructure.

Payment information may therefore be processed directly by Shopify and relevant payment providers.

Oak & Ink does not need to receive or store your complete payment card details in order to process your purchase.

Why We Process Your Information

We may process personal information where necessary to:

• Process and fulfil your order
• Arrange shipping or local pickup
• Process payments and refunds
• Communicate with you about your order
• Respond to customer service enquiries
• Prevent fraud and protect our website and customers
• Maintain records required for accounting, tax or legal purposes
• Comply with legal obligations
• Send marketing communications where you have provided the necessary consent

Marketing

If you choose to subscribe to marketing communications, we may send you information about new books, offers and Oak & Ink news.

Where marketing is based on your consent, you can withdraw that consent at any time by using the unsubscribe option provided in the communication or contacting us at: theoakandink@gmail.com

Sharing Personal Information

We may share personal information with service providers where necessary to operate our store and fulfil orders.

These may include:

• Shopify and payment service providers
• Delivery and postal providers
• Website and hosting service providers
• Professional advisers or service providers where necessary
• Authorities where disclosure is legally required

We only share information where there is an appropriate reason to do so.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying applicable legal, accounting, tax and reporting obligations.

Your Rights

Subject to applicable data protection law, you may have rights including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise your rights, contact: theoakandink@gmail.com

Cookies and Similar Technologies

Our website and the services used to operate it may use cookies and similar technologies for essential functionality, security, checkout, preferences, analytics and, where applicable and permitted, marketing.

Where required by law, non-essential cookies will be used in accordance with applicable consent requirements.

Security

We take reasonable measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our services, technologies or legal obligations change.

The latest version will be published on our website with an updated revision date.

Contact

For questions about this Privacy Policy or your personal information: